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Terms and Conditions of Use of RAC Garage Compare

By using the Website you agree to these Terms of Use together with any additional terms, conditions, notices and disclaimers included on the Website, therefore please read these Terms of Use carefully. If you object to any of these Terms of Use (including any subsequent amends or modifications) or become dissatisfied in any way in with your use of the Website, your only recourse is to discontinue usage of the Website.

Overview

RAC Garage Compare is a comparison website developed for servicing and MOT offerings in an area to be compared. It endeavours to list as many garages in the chosen area as possible but may not list all.

  • When making a Booking through RAC Garage Compare for your Car you have direct access to our Support Line (calls to this number cost no more than calls to geographic (01, 02) numbers). This is only available when you have Booked through RAC Garage Compare and is there to give you support during your use of the Services.
  • All garages shown have been invited to conduct the fixed Service Schedule. If your chosen Garage has not yet finalised their application our support team will assist in the Booking for you.
  • A few garages have "Opted Out" not wishing to show their prices, level of expertise or accept feedback. Also where we have received some poor feedback on garages we may choose to Opt Out these garages.

Any Booking or contract made is between you and the Garage supplying the Services.

To use the Website you must agree to receive direct communications from RAC Garage Compare and Garages to allow Bookings to be completed.

When you make a Booking over the Website, the chosen Garage will be sent your booking and contact details and you will be sent their details via the email address you have provided. Please make sure we are on your safe senders list and not filtered to junk mail. The Garage will contact you and confirm all booking requirements. The booking is NOT confirmed until the Garage and you have agreed this between yourselves. Should the Garage not be able to undertake the Booking we will endeavour to find you an alternative Garage.

The contract for any Services offered over the Website or with the Garage during repairs is solely between you and the Garage. You will pay the Garage directly for all works undertaken in the normal way under their terms and conditions of business.

If you need to cancel or revise the date of your Booking, please contact the Garage directly. It is really important as the Garage will be expecting you and have allocated a person to work on your Car.

RAC Garage Compare is not responsible or liable for:-

  • Any transactions, disputes or Bookings made between Garages and you however they may have occurred including but not limited to any introduction over the Website.
  • The nature or suitability of any agreed or offered Service by the Garage or over the Website, nor the suitability of a Garage in providing Services offered.

You acknowledge and accept that you release RAC Garage Compare from any liability, claim or damages of any kind that may arise from you using either the Website or Garage Services.

RAC Garage Compare's handling and use of your personal information is in accordance with our Privacy Statement and the Data Protection Act.

Below is a more detail description of this Overview.

  1. Definitions and Interpretation

    Booking means the process by which a User uses the Website to search, obtain a price, compare and select a Garage and time for delivery of Services to be confirmed by the Garage over email/phone/text or fax.

    Car means a road vehicle taxed as a private car and not used commercially that has four wheels and is designed to carry passengers that is powered by an internal-combustion engine.

    Garage means an automotive repairer.

    Services means (but not is limited to) any automotive service delivery, MOT, maintenance, parts, accessories or repair.

    Servicing Schedules means a set of agreed servicing items that will be conducted by a Garage.

    RAC Garage Compare refers to the Website owned by RAC Motoring Services, who can also be defined as ‘We’. Any reference to RAC Garage Compare in these Terms and Conditions also refers to RAC Motoring Services.

    Terms of Use means these terms of use as amended from time to time.

    User is a person, who can also be defined as 'You', who has visited and/or used the Website who seeks and/or makes a Booking for Services from a Garage. A Garage may not be a User.

    MOT prices offered on the Website are for Cars only.

  2. Accurate Information

    • All information provided by a User when making a Booking is provided in order for the Website to provide a price and for the Garage to deliver Services for the User’s Car in an area.
    • A User warrants that all information provided by them via the Website is true and accurate and that no information given or omissions made by the User are intended or likely to mislead or deceive any person or organisation. RAC Motoring Services reserves the right at its discretion to request verification of, or verify on your behalf, any information provided by you.
    1. Conditions of Use
      RAC Garage Compare may terminate a User's use of the Website and or cancel any Bookings without notice or reason but particularly (but not limited to) the following:-
      • the information provided by a User is incomplete, invalid, untruthful or incorrect;
      • a User uses the Website to send Spam;
      • a User provides false information about their identity;
      • a User takes any actions that may undermine the integrity of any feedback or comments system; and
      • a User does not agree to receive communications from RAC Garage Compare and or the Garage in relation to any Booking.

  3. Website

    1. Provision of Website
      • RAC Garage Compare provides the Website to give the User the opportunity to find Garages and make a Booking.
      • RAC Garage Compare is not directly involved (whether as agent or principal) in any transactions between a User and a Garage.
      • RAC Garage Compare does not guarantee that the User will be able to make a Booking.
      • A Booking on the Website is not a contract for the Garage to provide any Services.
      • Prices displayed on the Website may not be accurate. The User must agree prices with the Garage on confirming the booking between them.
      • RAC Garage Compare cannot and will not make enquiries as to the nature, suitability, or quality of any Services provided by any Garage nor the accuracy of any description of Service, price, feedback, technical ability or the ability of a Garage to complete any transaction.
      • Details provided on the Website cannot be relied upon.
      • RAC Garage Compare does not validate any User reviews or ratings of the Garage. Any opinions expressed are those only of the User submitting the review or review ratings provided by third parties.
      • It is the User's responsibility to arrange any transportation, pick up or delivery (possibly including any costs) to and from the Garage unless otherwise agreed between the Garage and the User as part of their contract.
      • RAC Garage Compare reserves the right to vary the specifications, rates, rewards, rules and conditions of any element of the Website at any time without notice. An announcement may be issued either on the Website or via an authorised e-mail but this is not a requirement. Because these Terms of Use may change over time the User is urged to periodically review these terms on the Website. Any dated information that may be included in the content of this Website is published as of its date only, and RAC Garage Compare will not have any obligation or responsibility to update or amend the information or for the accuracy of any information on the Website.

  4. Warranties and indemnity

    • The User is responsible for any information they provide through the Website. In particular, the User warrants that such information:
      • is true, accurate and complete;
      • is not fraudulent or misleading;
      • does not infringe any third party's intellectual property or privacy;
      • does not violate any law, statute or regulation;
      • is not obscene or offensive and does not contain pornography;
      • does not contain any viruses, worms, or other computer programming instructions that may damage, detrimentally interfere with, intercept or expropriate any system, data or personal information.
    • The User acknowledges that they have not relied upon or been induced by any representation by RAC Garage Compare and RAC Garage Compare makes no warranty or representation as to:
      • the results that may be obtained through the use of the Website;
      • the accuracy, reliability or otherwise of any information obtained through the Website;
      • the Website being uninterrupted, timely or error free;
      • the goods and/or services purchased or obtained through the Website.
    • The User indemnifies and keeps indemnified RAC Garage Compare and its officers, employees, agents, subsidiaries and affiliates against all claims (including third party claims), demands, damages, costs (including legal costs), penalties or suits arising out of or consequential upon:
      • the use of the Website;
      • any dispute between the User and a Garage;
      • any negligence by a Garage in the provision of Services.
      • any loss or damage suffered by the User arising from or related to the provision of Services;
      • any loss or damage suffered by the User arising from or related to the use of the Website or Services.

  5. Limitation of Liability

    1. Extent of Liability
      • The User acknowledges that RAC Garage Compare has no liability to the User in relation to any Services. The User releases RAC Garage Compare from all and any claims arising out of or consequential upon:
        • the use of the Website;
        • any dispute between the User and a Garage;
        • any negligence by a Garage in the provision of Services;
        • any loss or damage suffered by the User arising from or related to the provision of Services;
        • any loss or damage suffered by the User arising from or related to the use of the Website;
      • RAC Motoring Services or the Website shall not be liable for any claims for loss, damage or liability, including special indirect or consequential loss or damage such as loss of revenue, unavailability of systems or loss of data, in respect of:
        • use of the Website;
        • use of any component of or contributing to the Website;
        • any dispute with a Garage of any nature, including but not limited to the provision of Services or payment by a User.
      • The User acknowledges that the Internet can be unstable and, sometimes, insecure. At times the Website may not be available or Bookings may not be processed or may not be accepted. In these circumstances RAC Garage Compare accepts no responsibility.
      • RAC Garage Compare gives no warranty in relation to the Website. Under no circumstances is RAC Garage Compare or any of its carriers or suppliers liable or responsible in any way to a User or any other person for any loss, damages, costs, expenses or other claims (including consequential damages and loss of profits or loss of revenues), howsoever caused, including as a result, direct or indirect of any defect, deficiency or discrepancy in the Website including its form, content and timeliness of delivery.

  6. Information and Privacy

    1. User information and ownership of information
      • RAC Garage Compare will not pass any personal details to Garages until a Booking is made. These details will be those provided by the User as part of the Booking consisting of name, address, contact phone number(s) and email address. This is to enable the Garage to correctly identify you and the Booking and make contact to confirm. Should you wish for the Garage not to hold your details please ask the Garage to remove them from their files.
      • We hold all personal data in accordance with the data protection principles set out in the Data Protection Act 1998 and is further covered in our Privacy Policy.
    2. No recommendation
      • Any communications (and its content) to a User by a Garage is the responsibility of the Garage and is not a recommendation or an endorsement by RAC Garage Compare or its directors or employees or any related party. The Garage is solely responsible for the accuracy and suitability of the communication and any offer. Users may contact the Garage for any additional information regarding any communications received from a Garage.
      • A User must contact the Garage to deal with any complaints or enquiries in relation to communications sent by it to the User.

  7. Processing and Technology Issues

    In the event of errors in processing or Website downtime or any other errors or delays caused to the Website or Bookings as a result of unforeseen technological difficulties associated with servers, data hosting centre, internet service provider or any other reason, RAC Garage Compare reserves the right to take such action as it considers necessary in relation to the Website.

  8. Governing Law

    These Terms of Use, access to and use of the Website and the terms of any disclaimer of warranties and liability are governed by and construed in accordance with English Law and any provision of these terms which is void or unenforceable may be severed from these Terms of Use without affecting the enforceability of other provisions.

Current as of December 2014